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  HOW TO SEND MONEY?

MONEY IN MINUTES

Send Western Union® Money TransferSM at Service Provider Location

You can also call our China hotline at 800 820 8668 (Chinese, English and French, toll-free, valid for calls within China only; not valid for calls made from mobile phones)2 or (8621) 6866 4610 (charge) to check the nearest location.

The sender can send the money at Service Provider Location. Please follow the steps below:

  1. Fill in the "To Send Money" form at any Western Union® Service Provider location counter.

  2. Present the completed form, along with the money you wish to send and the transfer fee3, and your identification documentation as required4.

  3. After completing the money transfer, you will receive a receipt with a Money Transfer Control Number (MTCN). Inform the receiver of the sender's name, approximate amount sent, MTCN, and country where the money was sent from. Do not disclose your transaction details including MTCN to anyone other than your receiver.

  4. Within minutes1, the money you sent will be available for pay out to the named receiver at any Western Union Service Provider location in the destination country.


 

1.Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional Restrictions may apply. See Send form for details.

2.Subject to applicable telecom service provider's charges (if any).

3.Western Union also makes money from currency exchange. Subject to applicable taxes, if any.

4.Types of identification documentation required will vary between each country.

* Western Union also makes money from currency exchange. Subject to applicable taxes, if any.

For more details about transfer fee, please call our China Customer Services Center
800 820 8668 (Chinese, English and French, toll-free, valid for calls within China only; not valid for calls made from mobile phones)1 or (8621) 6866 4610 (charge)

1.Subject to applicable telecom service provider's charges (if any).

Send Money via Online Banking

The sender can send the money via
China Everbright Bank Online Banking. Please
follow the steps below:

  1. Visit any branch of China Everbright Bank with ID of People?s Republic of China to apply for a China Everbright Bank Sunshine Card (debit card) and online banking (Professional) service.

  2. Please logon to the China Everbright Bank website at www.cebbank.com and log into Personal Online Banking. You can send Western Union® Money Transfer transactions with your own Sunshine Card (debit card) via online banking.

  3. Please log into Personal Online Banking (Professional), click "Overseas Financial Service", choose "Western Union", and then choose "Send Western Union Money Transfer", select your China Everbright Bank debit card No., receiver?s name, receiving country, payout currency, expected send amount, purpose of remittance and P.S.
    In the case of first time sending money via online banking, please fill in your personal information.

  4. Accept the transaction terms and conditions, click "Confirm". Your money will be sent out from your China Everbright Bank debit card directly.

* Western Union also makes money from currency exchange. Subject to applicable taxes, if any.

For more details about transfer fee, please call our China Customer Services Center
800 820 8668 (Chinese, English and French, toll-free, valid for calls within China only; not valid for calls made from mobile phones)1 or (8621) 6866 4610 (charge)

1.Subject to applicable telecom service provider's charges (if any).

DIRECT TO BANK

Singapore, Canada, Malaysia, United Kingdom and New Zealand to China
cash directly sent to a designated bank account

Currently the Direct to Bank Service only limited to the receiver who holds valid China National ID.

Follow the steps below if you are a Direct to Bank Service first-time user:

  1. Sender should fill out the 'Direct to Bank' form at a designated Western Union® Agent location, and provide the receiver's mandatory information ( i.e. the receiver's name, receiver's phone number, and bank account details, including name of bank and bank account number)*.

  2. Sender should present the completed form to the counter staff along with the money sender wishes to send and the transfer fee#1, plus the sender's identification documentation.

  3. After completing the money transfer, sender will be issued a receipt bearing a Money Transfer Control Number (MTCN). Sender should then contact the receiver and provide the sender's mandatory information to the receiver (i.e. sender's name, MTCN,Sending Amount, the sender's country where money was sent from). Please do not disclose your transaction details to anyone except your named receiver.

  4. Once the receiver has the sender's mandatory information, the receiver must, on his or her first Direct to Bank transaction, call the China hotline number at 800-820-8050 (toll-free, valid for calls within China only; not valid for calls made from mobile phones) #2 or (8621) 68664622 (charges apply) between the hours of 8AM - 8PM China time within 3 banking days of the send date, to verify his or her mandatory information, including MTCN, the sender's country where money was sent from, the receiver's name in Chinese, China ID number and name of opening branch.

  5. Once the receiver's mandatory information has been verified, the money will be sent directly to the receiver's bank within 1 banking day (excluding weekends and public holidays)*. Subject to conditions such as no system error.

A receiver will not be required to call the China hotline to verify his or her mandatory information on the second and subsequent Direct to Bank transactions to the same bank account but will have to call the China hotline to verify his or her mandatory information if such information changes (e.g. money is being sent to a different bank or the same bank but to a different bank account).

Direct to Bank Customer services hotline in China

800 820 8050 (toll-free, valid for calls within China only; not valid for calls made from mobile phones)#2(8621)6866 4622(charges apply)

*a) For a first-time receiver of a money transfer using the Direct to Bank service, the receiver must call the China hotline number at 800-820-8050 (toll-free, valid for calls within China only; not valid for calls made from mobile phones) #2 or (8621) 68664622 (charges apply) to verify the mandatory information of both the sender (i.e. the sender's name, the MTCN,Sending amount and the country the money was sent from) and the receiver, (i.e. the receiver's name, receiver's ID number and opening branch name).

b) A receiver's first Direct to Bank transaction will generally take between 24-72 hours to reach the receiver's bank account, subject to the time taken for the receiver to contact the China hotline to verify the mandatory information, bank operating hours, banking and local holidays, no system error and other applicable restrictions. On the second and subsequent Direct to Bank transactions to the same bank account, it will take as fast as within 2 hours, to reach the receiver's bank account, subject to the time taken for transaction batch, bank operating hours, banking and local holidays, no system error, transactions reach China during China's banking hours and other applicable restrictions.

c) The receiver's name and bank account information provided by the sender must match exactly the information of the receiver on the destination bank's records. If the information provided does not so match or if the sender otherwise provides incomplete or illegible information about the bank or the bank account number, the money transfer will not be credited to the bank account. In such cases, Western Union will refund the money transfer principal to the sender but will retain the money transfer fee.

d) A transfer will be rejected if the receiver fails to verify his or her mandatory information by 4PM China time on the 3rd bank day (from the date the money was sent).

e) On each occasion the receiver uses a different bank account to receive money using the Direct to Bank service, even with the same bank, the receiver must verify his or her mandatory information for each different bank account.

f) Senders and receivers will not be notified by Western Union or its Agents that funds have reached a designated bank account.

#1 Western Union also makes money from currency exchange. Subject to applicable taxes, if any.

#2 Subject to applicable telecom service provider's charges (if any).

If you have any other qestion,please browser the West Union Offical Website:http://www.westernunion.cn/en/how_to_send.php

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